Beginning February 4, parents/guardians will be able to update their cell phone numbers in NYC Schools Account (NYCSA), under the Emergency Contact tab. DOE offices will use the contact information provided by families in NYCSA to communicate with families directly in the case of an emergencies.
In order to support families with this new feature, you should work with your parent coordinator to:
- Share this NYCSA parent overview flyer with families to inform them about the new emergency contact feature (translated versions of the flyer are available on the public NYC Schools Account website).
- Help parents/guardians set up an NYCSA account using the Family Access Management (FAM) Tool.
For additional information on NYCSA Guardian Emergency Contact, refer to the NYCSA Wiki. If you have questions, suggestions, or need support with providing access to NYCSA to a parent, email nycschoolsaccount@
schools.nyc.gov or call the Help Desk at 212-374-6646. Please note that you should not direct parents/guardians to the Help Desk number or inbox, as the Help Desk only supports DOE staff. For parent/guardian resources, including an overview of NYCSA, see the public NYC Schools Account website or call 311.